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I'm receiving an error message when trying to rename a folder, what can I do?

New member | Level 2
New member | Level 2

I have a lot of folders. On one of the folders, I am trying to change the name but it's giving me error message "Operation Not Permitted"......I don't have any problems changing it on any of the other files. Any idea why or what i can do to be able to make the change? Thank you.

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Re: Folder name change

Dropboxer
Dropboxer
Hey there @HRFLgirl,
 
So that I can understand the situation clearly, can you let me know if you’re taking this action on the web or through the desktop app
 
Also, is the folder that you are trying to rename a shared folder? If it is, please click the Share option next to the folder online and let me know what access you have to this folder (Can edit/view/Owner).
 
Finally, if you are trying to rename the folder online, can you try using another browser or incognito/private window to see if you still receive the same error message. If you could provide a screenshot of the error message (excluding any personal info), this would also be very helpful.
 
Looking forward to hearing from you - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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