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I'm trying to restore my file but I'm getting an error that "there was a problem completing this req

GRS2 New member | Level 2
New member | Level 2

We have accidentally deleted a file and are having a lot of trouble restoring it.  Everytime I go to restore it a pop up appears "there was a problem completing this request".  

3 Replies 3

Re: Deleted file

Dropboxer
Dropboxer
Hey there @GRS2
 
Is this a single file that you’re trying to restore or a folder?
 
If it’s a folder, was it shared by any chance? If so, were you the owner of the folder? Could it be that you or someone else that’s part of the folder remove your access? 
 
Any additional info on this would be very helpful. Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Deleted file

GRS2 New member | Level 2
New member | Level 2

Hi Lusll 

the files were in a team folder it contained heaps of information it was me that deleted it by mistake i was trying to remove people that no longer should have access

Re: Deleted file

Dropboxer
Dropboxer
Thanks for getting back to me with this info, @GRS2
 
I’ve sent you a ticket to your Community-associated email so that we can look into this, so when you have the chance, please reply to my email and we’ll take it from there. 
 
Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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