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I'm trying to sync but it keeps restarting, any ideas?

New member | Level 2
New member | Level 2

I try and sync and then when it reaches the last few minutes say 2 minutes sync starts all over again. I have only used 87GB of the 2TB.

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Re: I'm trying to sync but it keeps restarting, any ideas?

Dropboxer
Dropboxer

Hi there @Nakul Beri, I'm sorry to hear you're having trouble with this!

 

Could you just confirm for me, are you referring to syncing with the desktop app here?

 

If so, please let me know which version of the app that you have installed. Also, please send me a screenshot of the sync status that you're seeing (excluding any personal info), just so I can have a visual.

 

Finally, if you check the window "View sync issues" do you see anything reported there? You can access this by:

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "View Sync issues..."

Let me know and we can take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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