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I’m unable to create a shared link

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I’m unable to create a shared link

Explorer | Level 3

On IOS, when I try to create a shared link I get a message "Unable to Generate Link - Something went wrong, and we weren't able to create a shared link." 

On my laptop using Windows, when I try to create a shared link it gives me an error saying "You don't have permission to share this file".  

These are my uploads and I don't see why I wouldn't have permission to share my own files. I have shared links in the past, but I am now unable to share any of my new uploads or even create links for my old uploads.

 

I am becoming quite frustrated, and Dropbox's labyrinth "customer support" website has been useless.  Any help would be greatly appreciated.

12 Replies 12
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Error in creating a link

Explorer | Level 3
I’m trying to simply create a shared link but every time I try it says “there was an error creating a link and the link could not be created”. Anyone else have this problem? How do I fix it?
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Re: I’m unable to create a shared link

Dropboxer

Hi @Jaymaymay; welcome to our Community and happy Monday!

 

It seems like your shared links might have been banned; could you clarify how long have you been getting this error?

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I’m unable to create a shared link

Explorer | Level 3
Thanks for getting back to me.

I was able to create a link last time I tried, maybe two months ago. Yesterday was the first time I tried since then, and I was unable. But after more tinkering, I was actually able to create a link for a single video that I uploaded in May - but I remain unable to create a link for any of my other uploads.
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Re: I’m unable to create a shared link

Explorer | Level 3
And actually, the link I was able to create just directs me to an error 404 page, so that didn’t work either. Still unable to create any links.
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Re: I’m unable to create a shared link

Explorer | Level 3

Hello,

 

I don't have permition to get a link for my own files. How can I fix this?

Thank you very much!

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Re: I’m unable to create a shared link

Dropboxer

Since you've been having this issue for some time now, would it be OK if I reached out via email to investigate this further @Jaymaymay?

 

While we're at it, could you elaborate a tad on your query @Atanas-bg?

 

Are you also getting the error mentioned by the OP or another one perhaps?

 

How long has it been happening for you? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: I’m unable to create a shared link

Explorer | Level 3
Yes Walter email correspondence will be just fine.
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Re: I’m unable to create a shared link

Dropboxer

Thanks for the quick reply @Jaymaymay; I just sent you an email so we can have a better look into this.

 

Whenever you find some spare time, please take a look at your inbox and we'll take it from there.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: I’m unable to create a shared link

Explorer | Level 3

I have the same problem from 2 to 3 days? when I click link dropbox from a folder on your computer, a window will appear:
You do not have the permission to link this content
Im Polish: "Nie masz urawnień do utworzenia łącza dla tej zawartości"

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