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I'm unable to find the setting for selective sync now, any ideas?

I'm unable to find the setting for selective sync now, any ideas?

William555
New member | Level 2

Where is selective sync now? you used to go to settings, preferences etc but it's not there anymore

11 Replies 11

Re: I'm unable to find the setting for selective sync now, any ideas?

Daphne
Dropboxer

Hey there @William555,

Can you clarify for me, are you no longer able to see the selective sync settings specifically within the desktop app preferences or are you having trouble navigating there? If so, would you mind sharing a screenshot (excluding any personal info) of where exactly you're having an issue in the steps to access the settings: 

  1. Click the Dropbox icon in your menu bar/system tray.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose Preferences...
  4. Go to the Sync tab.

Let me know what you find - Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm unable to find the setting for selective sync now, any ideas?

Patrick M.69
New member | Level 2

there is no sync tab. no amount of trying finds it,

Re: I'm unable to find the setting for selective sync now, any ideas?

Lusil
Dropboxer

Hey @Patrick M.69, thanks for nudging us on this thread. 

 

Could you let me know what you see when you go to your desktop app's Preferences?

 

It would be really helpful if you could send me a screenshot (without any personal info). 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm unable to find the setting for selective sync now, any ideas?

Patmoore
Helpful | Level 5
I tried again. Clicked on the initials
Get the box
Settings
Install dropbox app
Sign out

Click settings
Get screen
Dropbox basic
Basics
Photo
Name
Personal email
Preferences
Language
Date format
Automatic tine zone
Early releases
See info about people who....
Manually added contacts
Smart sync update for Mac
Delete account
Delete my dropbox

'No sync setting'

Can I send you pictures
I have to sign in online to get this far.
But as I remember I always had to go online to change the sync settings.

Re: I'm unable to find the setting for selective sync now, any ideas?

Patmoore
Helpful | Level 5
How do I send you a photo from an android phone?

Re: I'm unable to find the setting for selective sync now, any ideas?

Walter
Dropboxer

Hey there @Patmoore; are you still having issues with this?

 

In case you do, please note that the selective sync is a feature offered on the desktop application for computers; not mobile devices. 

 

To apply any selective sync settings, you'd need to be on a computer running the desktop application and from there choose which folders you'd like synced to your device through the app's preferences

 

If you're still interested in sending us a screenshot and don't get the option to add (upload) a file to your reply, you can share a link to it instead. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm unable to find the setting for selective sync now, any ideas?

Patmoore
Helpful | Level 5
The preferences do not have a sync option as listed above. I have been trying all this on desktop. https://photos.app.goo.gl/bpVnmKfZYt6MtfYj8
I have managed to attach a link to 3 photos that I have taken. As you can see there is no sync option.

Re: I'm unable to find the setting for selective sync now, any ideas?

Walter
Dropboxer

The settings shown in your screenshot are the ones from our website @Patmoore

 

To access the desktop app's syncing preferences, you'll need to click on the little Dropbox icon that's shown in your system tray, in the right hand side of your first screenshot. 

 

Let us know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm unable to find the setting for selective sync now, any ideas?

Patmoore
Helpful | Level 5
That worked . Thanks.
That gives me some more space on my C drive.
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