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I'm unable to upload files through a web browser as I'm getting an error. Can you help?

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I'm unable to upload files through a web browser as I'm getting an error. Can you help?

Helpful | Level 5

Hello, I have been trying to upload files to the dropbox since this morning, but the procedure is not successful; the system talks about "connection problems", but obviously the connection is there (otherwise I couldn't even access dropobx!). It's not even a space issue, because my dropbox is almost empty. What can I do? Thank you.

11.JPG

 

1 Accepted Solution

Accepted Solutions
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Re: Unable to upload files

Helpful | Level 5
Hi Jay, thank you for the suggestions.I had previously used both Firefox and Internet Explorer, but the problem was still present. Yesterday, without any modification, everything started working again. It was, probably, a temporary outage. Thank you very much for helping. ☺️

View solution in original post

3 Replies 3
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Re: Unable to upload files

Dropboxer
Dropboxer

Hi @MariaG71, thanks for posting on the Community!

 

Could you try switching browsers to see if this helps?

 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Unable to upload files

Helpful | Level 5
Hi Jay, thank you for the suggestions.I had previously used both Firefox and Internet Explorer, but the problem was still present. Yesterday, without any modification, everything started working again. It was, probably, a temporary outage. Thank you very much for helping. ☺️

View solution in original post

Highlighted

Re: Unable to upload files

Dropboxer
Dropboxer

No worries, glad to hear it's working normally now, @MariaG71.

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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