cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

I need help doing a rollback of my account

Explorer | Level 4

I accessed the chat support and wass told they can do a rollback on my account to recover lost folders and files.  I am now waiting for DB's recovery team to contact me, but I am not patient about it.  Is there a way I can do a rollback myself?  Safely?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Rollback

Dropboxer
Dropboxer
Hey there @Habah!
 
In general, if you deleted folders or files, you can restore them as outlined in this article. However, if you’re referring to rollbacks or require further assistance, you can contact our Support team!
 
Since you mention that you’ve contacted the team directly, I was able to locate your open request from my end. I’ve passed your comments along to my colleague who’s reviewing this for you, so when they have more info on the matter, they’ll get back to you as soon as possible. 
 
If you have any inquiries regarding this, please don’t hesitate to let them know via email due to account-specific details that’s required to troubleshoot. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

2 Replies 2
Highlighted

Re: Rollback

Dropboxer
Dropboxer
Hey there @Habah!
 
In general, if you deleted folders or files, you can restore them as outlined in this article. However, if you’re referring to rollbacks or require further assistance, you can contact our Support team!
 
Since you mention that you’ve contacted the team directly, I was able to locate your open request from my end. I’ve passed your comments along to my colleague who’s reviewing this for you, so when they have more info on the matter, they’ll get back to you as soon as possible. 
 
If you have any inquiries regarding this, please don’t hesitate to let them know via email due to account-specific details that’s required to troubleshoot. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Rollback

Explorer | Level 4

Thanks, Lusll.

I did restore them.  It took a little more time than I'd have liked, but since the Support team never got back to me on the ticked I'd submitted, I guess the end result took less time than it might otherwise would have had I continued to wait to hear back from them.

At the end of the day, I have my files back, and I learned a lesson on how to avoid making the same kind of bonehead error I'd made to lose them in the first place.

Best,

Hal

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?