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Re: I only have a basic account but need to urgently restore a file that is 60 days old. Any options

I only have a basic account but need to urgently restore a file that is 60 days old. Any options?

mrk98
New member | Level 2

I only have a basic account but need to urgently restore a file that is 60 days old. Any options? Upgrade? Support team?

1 Accepted Solution

Accepted Solutions

Re: I only have a basic account but need to urgently restore a file that is 60 days old. Any options

Rich
Super User II

@mrk98 wrote:

I only have a basic account but need to urgently restore a file that is 60 days old. Any options? Upgrade? Support team?


No, that's not possible. After 30 days, the file is already gone.

View solution in original post

5 Replies 5

Re: I only have a basic account but need to urgently restore a file that is 60 days old. Any options

Rich
Super User II

@mrk98 wrote:

I only have a basic account but need to urgently restore a file that is 60 days old. Any options? Upgrade? Support team?


No, that's not possible. After 30 days, the file is already gone.

View solution in original post

Re: I only have a basic account but need to urgently restore a file that is 60 days old. Any options

mrk98
New member | Level 2

What if i somehow upgrade to a Professional account which would extend to the last 180 Days?  Nothing even a dropbox admin can do?

Re: I only have a basic account but need to urgently restore a file that is 60 days old. Any options

Rich
Super User II

@mrk98 wrote:

What if i somehow upgrade to a Professional account which would extend to the last 180 Days?  Nothing even a dropbox admin can do?


Upgrading now will not help. That would only extend the recover time for files deleted after the upgrade. Once you're beyond the recovery period for a file, not even Dropbox can recover the file for you.

Re: I only have a basic account but need to urgently restore a file that is 60 days old. Any options

Mark
Super User II

Hi @mrk98 

 

Slight typo in @Rich 's email.... upgrading NOW will not help. 

 

After 30 days files are deleted permanently. Dropbox Admin cannot do anything about this. Its a automated process. 


 


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Re: I only have a basic account but need to urgently restore a file that is 60 days old. Any options

Rich
Super User II

Definitely a typo, and fixed. Thanks @Mark.

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