cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I own a shared folder but I can only comment

I own a shared folder but I can only comment

Explorer | Level 4

I am the owner of a Dropbox folder but have lost the access to edit. I can only "comment."

I need to regain access.

Anybody know how?

5 Replies 5

Re: I own a shared folder but I can only comment

Dropboxer

Hey @Dan B.50, let's see what we can do here. 

 

Could you first find the shared folder in question from the Files tab online, click on the Share button that's on the right-hand side of it, and check to see if there is an owner listed?

 

Have a look through and let me know of any updates. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I own a shared folder but I can only comment

Explorer | Level 4

Thanks for responding.

Yes, I have checked that. It lists me as owner.

However, I have suddenly lost the ability to edit — I can only comment.

I need to correct that ASAP.

Re: I own a shared folder but I can only comment

Dropboxer

Are you by any chance only previewing the file or have you tried opening it using the relevant third party app? 

 

If you have the desktop app installed, try editing it locally as well. 

 

A screenshot (without any personal info) of the Share pop up would also be super helpful. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I own a shared folder but I can only comment

Explorer | Level 4

I am merely accessing Dropbox via the internet as I've always done.

 

It's always worked. It's worked for years.

 

Now, suddenly, I now longer have the ability to edit folders — except for camera downloads.

Fortunately, I can still get into that.

 

So what's going on?

Re: I own a shared folder but I can only comment

Dropboxer

Hi @Dan B.50!

 

Would you mind sending me a screenshot of what you see when you're only able to comment on the file?

 

Also, since you're using the website, are you just clicking the file name, or do you then also click the "Open" option in the top right to open the file in the relevant app?

 

Keep us posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?