I receive an error message when trying to delete files, what can I do?

[Biagentil]

Not able to delete files, it says 'operation not permitted". It is not a shared folder.

[Daphne]

Hey there @Biagentil,

Can you let me know a little more info on the steps you take when you receive this error message? For example, are you doing this from the web, on your desktop Dropbox folder or a mobile device?

Also if you don’t mind sharing a screenshot of the error message (excluding any personal info) this would be helpful too.

Looking forward to hearing from you - Cheers!

[tarvetis]

I'm having the same issue.  JPEG files are automatically uploading to a "Camera Uploads" folder in Dropbox.  But (using the web) I'm not being allowed to delete the files from that folder.  Not understanding why.

[Daphne]

Hey @tarvetis,

Thanks for the info you provided there! Can you let me know if you receive an error message when trying to delete the photos? Have you tried using another browser or incognito/private window and tried to complete the action again? Also, could you try clearing your browser cache to see if this helps.

Should you be receiving any error messages, please take a screenshot of this (excluding any personal info). 

Let me know how it goes - Cheers!

[mikejisrael]

I'm getting this error too when deleting a large m4v file.  Screenshot attached

[Daphne]

Hey there @mikejisrael,

I wasn’t able to see your screenshot, would you mind trying to attach it again in your reply? You can do so with the following options:

How to attach a screenshot

Also, I’ll need you to provide some more info such as what I requested previously, and to try the steps suggested if using the web browser. This info will help us to understand the situation and be able to assist accurately.

Let me know what you find - Cheers!

[spiltsugar]

I'm having the same issue. Doesn't matter if video or photo, one or many. 
It is in my camera uploads folder. Trying to attach screenshot but it wants me to upload it elsewhere online and then copy an image URL i assume? Insert image asks for Source dimensions, etc but no way to upload an image off my computer to here. 

[Daphne]

Hey there @spiltsugar,

Can you read my previous posts on this thread and let me know the answers to the questions so that we can troubleshoot effectively and accurately? Without this info we won’t be able to understand the issue you’re facing.

Also as a side note, you should be able to attach images from your computer rather than a URL by clicking on the options to attach images in your reply.

Let me know what you find - Thanks!

[MaikeBee]

Same issue: I created an excel spreadsheet, and uplaoded it to Dropbox, but then decided to delete it. In order to do that, I click on the box on the right, click 'delete' in the drop down menu and then click 'delete' again in the pop-up window that opens. Then the message box 'This operation isn't permitted' pops up on the top of the page. Also, I am not able to open the file in Microsoft Excel, it only gives me the choices 'Microsoft Excel Online' or 'Google Sheets'.

[Daphne]

Hey there @MaikeBee,

For the deletion issue you're having, would you mind trying a different web browser to see if you still get the same error message? Also, you can try an incognito window and clearing the browser cache to see if that does the trick.

In terms of not seeing the option to open the file locally on your computer with Excel, can you clarify a few points for me:

• Are you running the latest version of the desktop app on your computer, connected to the same account you're signed in with on the website?
• Are you using a supported web browser and operating system?
• Is Flash Player 10 or later enabled on your web browser?

Let me know what you find - Thanks!