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I received some shared photos but only half downloaded, any help?

I received some shared photos but only half downloaded, any help?

alaux1
Helpful | Level 5

My photographer sent over photos through drop box but she said there was supposed to be 10 and only 5 downloaded and that was over a month ago. She said that drop box was having an issues and it should be fixed but still hasnt been and i would to know where those photos are.

1 Accepted Solution

Accepted Solutions

Re: Downloading images

alaux1
Helpful | Level 5
6 Replies 6

Re: Downloading images

Daphne
Dropboxer
Hey @alaux1, thanks for posting!

Can you let me know how you received these files? 

Did they send you a link to the files, or did they share a folder that you added to your own Dropbox account?

If it was a link, do you still have the link to try and open this again?

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Downloading images

alaux1
Helpful | Level 5
They sent a link through messages

Re: Downloading images

Daphne
Dropboxer
Do you still have access to this link @alaux1?

Can you try downloading the content again to see if you can download everything?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Downloading images

alaux1
Helpful | Level 5

I clicked on the link she sent me and still only 5 photos show up

 

Re: Downloading images

Walter
Dropboxer

In that case, those additional files may have never made it to our servers from your photographer's end when they uploaded them in the first place @alaux1.

 

Can you maybe contact them to see if that's the case indeed? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Downloading images

alaux1
Helpful | Level 5
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