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I shared a folder and they can't download it

I shared a folder and they can't download it

Explorer | Level 4

I shared a folder with someone and they got this error message when they tried to download the folder --Screen Shot 2020-11-23 at 4.43.39 PM.jpg

"Not enough space to access folder"  Enough space where? On my Dropbox account? On her computer? How can we make this work?

1 Accepted Solution

Accepted Solutions

Re: can't download

Super User II

@Holly9525 wrote:

Thanks for the quick repsonse. I just want them to be able to download the files in the folder.


Don't invite them to a shared folder. By doing that, they need a Dropbox account and enough space within their own account to hold the shared folder. Instead, send them a shared link to the folder, which will allow downloads without needing a Dropbox account.

 

View solution in original post

4 Replies 4

Re: can't download

Dropboxer

Hi @Holly9525, thanks for checking in. 

 

Generally, since shared folders take up space in every member's account, the user needs to make sure that they have enough storage to add it. 

 

Do you want them to be able to edit the contents of the folder, or do you simply want them to access and download it?

 

Let me know whenever you have the chance to check this out. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: can't download

Explorer | Level 4

Thanks for the quick repsonse. I just want them to be able to download the files in the folder.

Re: can't download

Super User II

@Holly9525 wrote:

Thanks for the quick repsonse. I just want them to be able to download the files in the folder.


Don't invite them to a shared folder. By doing that, they need a Dropbox account and enough space within their own account to hold the shared folder. Instead, send them a shared link to the folder, which will allow downloads without needing a Dropbox account.

 

View solution in original post

Re: can't download

Explorer | Level 4

Thanks Rich!

 

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