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Re: I suddenly missing a large batch of important Personal files while or after transferring some wo

I suddenly missing a large batch of important Personal files while or after transferring some works

andyaaron
Explorer | Level 3

I'm suddenly missing a large batch of important Personal files while or after manuallly transferring some works to my bosses account week before last.  The resulting reduction in storage space took me back down to my basic plan, but the event happened while I was on a Plus plan paying the $15.99/moth.  

The file that was affected was not part of the transfer and i don t think any other folders were affected - thus the important one about my home renovations.

Can you please help me rcover my files?

4 Replies 4

Re: I suddenly missing a large batch of important Personal files while or after transferring some wo

Mark
Super User II

Can you see them at www.dropbox.com/events ?

Note that to recover you will need enough space left on in your account quota


 


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Re: I suddenly missing a large batch of important Personal files while or after transferring some wo

andyaaron
Explorer | Level 3

no they don't show up there. I've tried the standared revert, history, restore moves.

something else they may be sitting?

 

Re: I suddenly missing a large batch of important Personal files while or after transferring some wo

Mark
Super User II

I very much doubt it, but, all I can suggest is logging a ticket at www.dropbox.com with the name of some of the files and asking them for help. You can then track at http://dropbox.zendesk.com


 


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Re: I suddenly missing a large batch of important Personal files while or after transferring some wo

Lusil
Dropboxer

Hi there @andyaaron, thanks for reaching out to us!

I'd be more than happy to help look into this with you, so could you please let me know the ID of the ticket you submitted to our Support team (eg. #1234567)?

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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