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Re: HELP

Re: HELP

frasolu1010
New member | Level 2

I HAVE LOST ACCESS TO ALL FOLDERS IN MY MAC DUE TO INSTALLING DROPBOX> MY COMPUTER DO NOT PERFORM BASIC TASKS LIKE ACESSING TO DOWNLOAD FOLDER, OR DESKTOP. 

Re: HELP

Lori
Dropboxer

Hey @frasolu1010, and welcome to our Community!

It seems you refer to our Computer Backup feature, that allows you to backup key paths of your hard drive, such as Desktop, Downloads, and Documents.

Can you try the steps shown here, if you wish to disable it?

Let me know how this goes!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: HELP

marielleklapp
Helpful | Level 5

To anyone experiencing this - none of the "help" articles helped.  I am EXTREMELY lucky that I have a daily backup of my PC.  After freaking out I remembered that and although I lost all files from yesterday I was able to restore to the point DropBox hijacked the files.  I've read some horrible, snarky responses from DB support in response to requests for help from others on the boards.  Yes, I do understand that I didn't understand/read properly/comprehend before I "allowed" the program to yank all my files BUT as it seems I am definitely not alone in this happening, I think the onus is on the company to make their messaging more clear and to be sure users understand the implications of what they are doing.  Will absolutely never recommend DB to ANYONE.

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