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I upgraded but files are diverted to my old free FULL Dropbox account.

I upgraded but files are diverted to my old free FULL Dropbox account.

Lindegard1
New member | Level 2

Hi, I have paid in advance (my mistake!) for an upgrade, but files are diverted to my old free FULL Dropbox account (from which they bounce back because there is no storage space) instead of going into my NEW PAID account which has lots of space available.

I've been on Chat 3 times today to no avail. And also tried chat a month or so ago. I don't want to ask for a refund or to switch to some competitor. It should be easy enough to do. I have one old free full account under one name and email address; and a second NEW empty PAID account (since January) with a different name and email address. Please help! 🙂 Thanks! Lindegard1

1 Reply 1

Re: I upgraded but files are diverted to my old free FULL Dropbox account.

Mark
Super User II

When you upgraded did you not just upgrade the account you already had on the computer? 

 

If not you need to unlink the account on your computer now and then relink with the new upgraded one. 

 

https://help.dropbox.com/accounts-billing/settings-sign-in/sign-in-out


 


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