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I upgraded to a business account, now I can't access my old personal dropbox. Is this still around?

I upgraded to a business account, now I can't access my old personal dropbox. Is this still around?

freshtraveler
New member | Level 2
October

Can someone help me with how I can access my old files? I'm not sure how to do this. Thanks in advance!

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Re: I upgraded to a business account, now I can't access my old personal dropbox. Is this still a...

Jay
Dropboxer
October

Hi @freshtraveler, thanks for messaging the Community!

 

I'm sorry to hear about this. Could you clarify what the exact is that you're describing? Did you downgrade from the Dropbox Business plan, or is it still active?

 

Could you let me know what plan and quota you see on this page?

 

Keep me posted!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I upgraded to a business account, now I can't access my old personal dropbox. Is this still a...

freshtraveler
New member | Level 2
October

Thank you Jay! I had a personal account years ago and then I upgraded to a Dropbox Business Advanced (trial ended). Am I able to access my old account?

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Re: I upgraded to a business account, now I can't access my old personal dropbox. Is this still a...

Jay
Dropboxer
October

Are you referring to the account you're logged into currently? If the trial expired, then it would revert to a locked state. Could this be the case for your account?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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