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I uploaded a video but now I can't seem to download it. What can I do?

New member | Level 2
New member | Level 2

Hello i uploaded a video in dropbox & sent it to my email to have acces on the phone but the file wont download .

It says the video has to be more than 3 minutes but ive done before w some other videos and never had a problem . 

CAn someone please advice thanks

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Re: I uploaded a video but now I can't seem to download it. What can I do?

Dropboxer
Dropboxer

Hi there @AngelaTt

Welcome to the Dropbox Community - I'd be more than happy to help. 

As a first step, could you please let me know if you've tried downloading any other file or video? Do you get the same behavior?

Could you also send me a screenshot (without any personal info) of the error message? 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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