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I've Tried Everything Dropbox Finder Preview Thumbnails

Explorer | Level 4

Hey guys. 

 

I am a developer working on Mac OS 11 Big Sur. I had finder and Dropbox and Finder working fine. I then realized that ALL my files were on the cloud, yet dropbox was still taking up over 250gbs. I thought, that's weird. So I went ahead and deleted the Dropbox Old Items file - the Dropbox Cache. Everything was fine until I now can now longer see the preview of JPGs and MP4 in finder. In the Dropbox Desktop App everything was working and everything worked on Mac OS Big Sur for a week so I know its not the OS. Dropbox sent it up to Senior Tech, but I'd love to solve this quickly.

 

I've tried unlinking and deleting the app, reinstalling it - no luck

Deleteing the generator file to try to refresh Finder.

I tried Force Quit Finder and Different Terminal Commands

I tried downloading all files and then resyncing all back to the cloud - no luck.

 

This worked before. What did I scew up?

 

Thanks,


Derek

3 Replies 3
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Re: I've Tried Everything Dropbox Finder Preview Thumbnails

Dropboxer
Dropboxer

Hi @DerekKelly, thanks for posting your query on the Dropbox Community, and sorry to hear about your frustration. 

 

At first, great work with the troubleshooting! Definitely helps narrow down our investigation on the matter.

 

Just to make sure that we cover as much ground as possible, could you clarify if the preview of the thumbnails is affected for both local and online-only files? Have you tried making a file local, opening it, and then checking back on the preview?

 

In the meantime, I found the ticket that you mention and can see that it's with a specialized member of the team for review. I've also made sure to pass your comments from your post to them. 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I've Tried Everything Dropbox Finder Preview Thumbnails

Explorer | Level 4
If I download the file locally then the thumbnail preview is there. However, previously I could see the preview thumbnails even before I downloaded the files.
Highlighted

Re: I've Tried Everything Dropbox Finder Preview Thumbnails

Dropboxer
Dropboxer

Thanks for letting me know, @DerekKelly

 

I've made sure to let my colleague know of your comments from here, and as soon as they have more info on the matter, they'll get back to you. 

 

If you have any other questions in the meantime, don't hesitate to give us another nudge. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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