cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: lost files

I've lost my files on my computer, can I recover them?

Explorer | Level 4

Hi, i downloaded dropbox and inadvertently clicked backup. It has taken my files and i now can't find some of them. How do i get my files back and turn off backup?

1 Accepted Solution

Accepted Solutions

Re: lost files

Dropboxer

Glad to hear it @diana26! If you need any further help, please let me know.

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

13 Replies 13

Re: lost files

Dropboxer

Hi @, thanks for posting on the Community!

 

I understand your concern over this situation. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps?

 

Afterwards, you can move the folders and files back to their previous locations, which will also delete them from the Dropbox account online.

 

If there are any deleted files, try recovering them from the Dropbox site.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: lost files

Explorer | Level 4

Thanks! That does seem to have done the job.

Re: lost files

Dropboxer

Glad to hear it @diana26! If you need any further help, please let me know.

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: lost files

Explorer | Level 3

Hi i had similar problem.  I downoaded dropbox on my mac, wrongly selected backup of my desktop and documents folders, ran out of memory from dropbox, and now i am missing a bunch of files (excel documents).  probably more documents i just dont know what im missing yet.  

 

I canceled backup, and restored deleted files, but i still cant find all these files on my computer at all in any folder and using all types of finder searches.

Re: lost files

Explorer | Level 3

I accidentially backup my desktop folder to my dropbox folder

 

Now my desktop folder is gone

 

i try to download from dropbox folder but it was empty

 

i have now lost all my desktop folder files

 

I have tried all the suggestions but havent worked

Re: lost files

Explorer | Level 3
In addition to the disabling backup instructions I also had to restart my computer. Then I had to download all the files from Dropbox to new dummy folders which took forever. My computer will never look the same but at least I got
My files back. Very painful.

Re: lost files

Explorer | Level 3
My files in my desktop folder was not in my dropbox folder.

My computer didnt have any recent backups.

So I lost all of my 2020 receipts and business taxes details.

Re: lost files

Super User II

What is www.dropbox.com/events showing @ats rose ?

 

Note that Dropbox can only sync what its told to do so.

 

If its important data I assume you have secondary backups in place? I'd also suggest restoring from there


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: lost files

Explorer | Level 3
I didnt have any backups

Now I lost all this year 2020 receipts and taxes
Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?