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I've lost my files on my computer, can I recover them?

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I've lost my files on my computer, can I recover them?

Explorer | Level 4

Hi, i downloaded dropbox and inadvertently clicked backup. It has taken my files and i now can't find some of them. How do i get my files back and turn off backup?

1 Accepted Solution

Accepted Solutions
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Re: lost files

Dropboxer

Glad to hear it @diana26! If you need any further help, please let me know.

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

4 Replies 4
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Re: lost files

Dropboxer

Hi @, thanks for posting on the Community!

 

I understand your concern over this situation. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps?

 

Afterwards, you can move the folders and files back to their previous locations, which will also delete them from the Dropbox account online.

 

If there are any deleted files, try recovering them from the Dropbox site.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: lost files

Explorer | Level 4

Thanks! That does seem to have done the job.

Highlighted

Re: lost files

Dropboxer

Glad to hear it @diana26! If you need any further help, please let me know.

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: lost files

Explorer | Level 3

Hi i had similar problem.  I downoaded dropbox on my mac, wrongly selected backup of my desktop and documents folders, ran out of memory from dropbox, and now i am missing a bunch of files (excel documents).  probably more documents i just dont know what im missing yet.  

 

I canceled backup, and restored deleted files, but i still cant find all these files on my computer at all in any folder and using all types of finder searches.

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