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I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore them?

AMalhotra New member | Level 2
New member | Level 2

I have downgraded from Dropbox Business to Dropbox plus and removed some groups which lead to disappearence of my data folders which was over 100gb of my data . I checked in deleted items it doesn't exist there either, please help and advice how can i retrieve these folders.

8 Replies 8

Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

Dropboxer
Dropboxer

Hi @AMalhotra - welcome to our Community!

As you weren't able to locate your missing folders through your deleted files page, could you take a look at your events page and see if you can restore them from there?

https://www.dropbox.com/events 

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

AMalhotra New member | Level 2
New member | Level 2

Thanks for replying,


@Walter wrote:

Hi @AMalhotra - welcome to our Community!

As you weren't able to locate your missing folders through your deleted files page, could you take a look at your events page and see if you can restore them from there?

https://www.dropbox.com/events 

Thanks!



@Walter wrote:

Hi @AMalhotra - welcome to our Community!

As you weren't able to locate your missing folders through your deleted files page, could you take a look at your events page and see if you can restore them from there?

https://www.dropbox.com/events 

Thanks!




I saw in the event page and found 2 events where i removed access to shared folder after which the folders disappeared, but I am unable to click on the event as its not a a link.

Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

Dropboxer
Dropboxer

Oh, I see now - thanks for the additional info @AMalhotra!

In this case, can you see if you can add those folders back to your account via your sharing tab at: https://www.dropbox.com/share/folders ?

Let me know what you find!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

AMalhotra New member | Level 2
New member | Level 2

@walter thanks for replying but i can't see the folders under sharing either. Now it has appeared under deleted items but when i'm trying to restore, its giving and error.

Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

AMalhotra New member | Level 2
New member | Level 2

could it be because its under team folder and i removed the team group.?

Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

AMalhotra New member | Level 2
New member | Level 2

Screenshot (79).pngScreenshot (79).pngScreenshot (80).pngScreenshot (80).png

Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

Dropboxer
Dropboxer

Thanks for the additional information @AMalhotra!

You seem to be a member of a free team account now - are there others sharing those files/folders with you? 

Also, are you the original owner of those folders? 

Note that I also found your ticket on our system and passed your comments there so we can have all the relevant information under one place.

As this is in regards to restoring files and account specific information will be needed, I'd suggest that you continued troubleshooting this through your ticket.

A member from our Restorations team will be in contact with you soon. 

If there's anything you'd like to ask, please feel free!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

Re: I've lost some of my folders upon downgrading from Business to Plus. Any ideas how to restore th

AMalhotra New member | Level 2
New member | Level 2

@walter, thanks for attending this issue, yes there are others sharing the folder but since i am the admin, I could remove them. yes, i am also the original owner of the folders also.

i will follow this up aainst the ticket i raised, but i just want to ask that the folders and its files haven't permanently gone I hope and can be retrieved as I don't want to loose years of data. 

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