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I've moved the Dropbox folder to an external drive, now my files are lost?

New member | Level 2
New member | Level 2

When I tried to move my dropbox to my external hard drive. Now I have 3 or 4 dropboxes old and older and I cannot open my pictures. There are grey boxes or empty folders. I cannot sync any more. Have I lost my over 500.000 pictures?

 

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Re: I have messed upp my dropbox on my computer..

Dropboxer
Dropboxer

Hi @ConstantGardene, thanks for joining the Community.

I understand your concern, let’s see what we can do together to locate those files.

First of all, did you try to use the official feature to move your Dropbox folder via the Dropbox desktop application to the external drive?

What error did you get exactly when it occurred, or was there no error? Are any of the Dropbox folders showing any file sizes when you right click the folder and then Properties/Get Info?

Are your files still visible on the Dropbox site when you login?

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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