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I've reached a daily limit to share a folder, can you help?

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I've reached a daily limit to share a folder, can you help?

Explorer | Level 4

I am trying to send an invitation to someone to share a folder with me, but I got a message that I reached the limit in the 24 horas. However, it has been more than a year since I have sent an invitation to someone! How can I solve this???

1 Accepted Solution

Accepted Solutions
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Re: I've been having trouble with sharing folders for months now

Helpful | Level 6
Hi!

I had an active sharing ban on the account due to a potentially malicious file. First, I had to delete the file.

Since then, Dropbox support has been able to lift this ban for me, so I have no more problems now with shared links.

Thanks for your help

View solution in original post

28 Replies 28
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Re: I've reached a daily limit to share a folder, can you help?

Dropboxer

Hi @lilianaaugusto; welcome to our Community!

 

I'm sorry to hear you're having issues with sharing; could you please send me a screenshot of the exact error you get so I can have a visual as well?

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I've reached a daily limit to share a folder, can you help?

Explorer | Level 4

Sem título.png

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Re: I've reached a daily limit to share a folder, can you help?

Dropboxer

Thanks for the screenshot @lilianaaugusto!

 

If you've been getting this error for over a year, I'd suggest using an incognito window while NOT logged into any account to contact our support team through this form (providing as much information as possible) so we can assist with account specific information.

 

I hope this gets resolved for you soon.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I've been having trouble with sharing folders for months now

Helpful | Level 6

I have been having trouble sharing folders for several months.

 

I always get the message "You have reached your invitation limit. Try it in the next 24 hours."

 

Please, help me

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Re: I've been having trouble with sharing folders for months now

Dropboxer

Hi @DUC72; welcome to our Community and sorry to hear about this.

 

As your query seems to echo this discussion, I moved your post under this thread. 

 

At your convenience, please take a look and let us know if you have any follow up questions. 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I've been having trouble with sharing folders for months now

Helpful | Level 6

Thank you for the tips.

I have already followed the suggestions given previously and I asked for help with Dropbox support.

Thanks again

Highlighted

Re: I've been having trouble with sharing folders for months now

Helpful | Level 6
Hi!

I had an active sharing ban on the account due to a potentially malicious file. First, I had to delete the file.

Since then, Dropbox support has been able to lift this ban for me, so I have no more problems now with shared links.

Thanks for your help

View solution in original post

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You've hit the limit of invites you can send per day. Try again in 24 hours.

Explorer | Level 3

I get this message "You've hit the limit of invites you can send per day. Try again in 24 hours."  when I try to share a folder, I haven't used my account many months so I suspect there must be some lock on my account, please help!  Thanks!

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Re: You've hit the limit of invites you can send per day. Try again in 24 hours.

Dropboxer

Hey @jvmtaga, thanks for checking in with us. 

 

I'd be more than happy to help, so I've sent you a ticket to have a better look into this with you. 

 

When you get the chance, check your inbox and we'll take it from there. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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