I want to delete some files, but I don't have an option to delete them. Any help?

[Johncon17]

I have several files that were loaded when i transferred my mobile phone, |I now want to get rid of them but There is know way to delete them, how do I do it

[Daphne]

Hi there @Johncon17, thanks for posting!

From what I can see, it looks like you might be viewing the "Home" page via the website, is that right?

If so, can you go to the "Files" tab from the left pane (or go here) and try deleting the files from there using the "..." option next to the files?

If you have any trouble locating them, you can try doing a search for the file name.

Let me know if this helps!

[Johncon17]

Hi,

There is no "..." next to the file names.

I have also done a search and the search comes up blank?

Cheers

[Lusil]

Hey @Johncon17, are you running the latest version of the mobile app?

Could you also make sure that your device is connected to WiFi or a cellular network before trying again?

[Johncon17]

Hi,

I am not using a mobile app, I am using my desktop therefore going in via the web browser, and yes I do have WiFi.

[Lusil]

Ah, from website, apologies for the misunderstanding. 

The ellipsis (...) should be on the right hand-side of your screen and should appear when you hover over your files.

If you don't see it, could you send us a screenshot of your entire screen?

[Johncon17]

There are the "..." on some of the files, but not the ones that I want to delete.

[Lusil]

You should see an ellipsis button once you find them under the Files tab. 

Could you have a look and let me know if that does the trick?

[Johncon17]

Hi,

Many thanks for all your help, but they do not show up in the Files Tab

[Daphne]

Can you hover over one of the folder names there, to bring up the ellipsis option to the right, @Johncon17?