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I want to stop Documents and Downloads backing up to dropbox

I want to stop Documents and Downloads backing up to dropbox

lizwal
Explorer | Level 3

Dropbox will not let me manage backup in 'Preferences. I want to stop Documents and Downloads backing up to dropbox. When I click 'Stop backup' a box appears with 'Couldn't stop backup' in red letters. Suggests that I retry. No matter how often I try I get the same result.

7 Replies 7

Re: I want to stop Documents and Downloads backing up to dropbox

Walter
Dropboxer
Hi @lizwal; welcome to the Community!

Could you please reboot your computer and let me know if you're still having issues with disabling the computer backup feature

In case you do, please send us a screenshot of the exact error you get so that we can have a visual too. 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I want to stop Documents and Downloads backing up to dropbox

AliPru
New member | Level 2

I'm just replying to this as I'm having exactly the same issue.  I no longer wish to back up my desktop, documents and downloads and I am still getting the error message despite restarting my computer.  It would be great if somebody could provide a solution to this problem.

Re: I want to stop Documents and Downloads backing up to dropbox

AliPru
New member | Level 2

dberror.png

Re: I want to stop Documents and Downloads backing up to dropbox

Walter
Dropboxer
Hi @AliPru; thanks for joining the discussion here! 

Can you please send me the desktop app's status s shown in your system tray/menu bar so that I can have a better look into this? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: I want to stop Documents and Downloads backing up to dropbox

AliPru
New member | Level 2

My Dropbox is full, which is why I want to stop backing up my documents and downloads.

 

dberror.png

Re: I want to stop Documents and Downloads backing up to dropbox

lizwal
Explorer | Level 3

Rebooting did not work, I get the same response.Screenshot 2021-01-25 at 09.49.20.png

Re: I want to stop Documents and Downloads backing up to dropbox

Walter
Dropboxer
Hi again @AliPru & @lizwal; are you still having issues with this?

If you do, could you please remove the affected device from your account's Security tab and let me know if that helped improve matters?

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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