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I was added to a shared account, which when I joined merged and deleted all personal files

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I was added to a shared account, which when I joined merged and deleted all personal files

Explorer | Level 3

Hello

I was added to a shared account with an email address related to that organisation. I already had a personal account with content in it. Now I seem to only be able to see the folders from the organisation and all personal folders have gone, however I log in. 

 

It's very worrying as my personal files go back a few years. 

Thanks 

 

1 (1).png2.png

3 Replies 3
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Re: I was added to a shared account, which when I joined merged and deleted all personal files

Dropboxer

Hey there @Kentperson; thanks for joining our Community!

 

Have you tried logging into your personal account through an incognito window or another browser

 

Can you see your files there?

 

Keep me posted on your findings!

 

PS: I edited your screenshots to remove some sensitive personal information to align with our Community's Guidelines. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I was added to a shared account, which when I joined merged and deleted all personal files

Explorer | Level 3

Hello Walter

 

I've just tried that but with no joy. Weirdly, the personal account with a personal email has saved the organisation's name, whilst the reverse is for the other account. However my personal content is still gone. 

 Can you help? Some very personal content in there. 

 

Screenshot 2020-11-21 at 15.02.42.pngScreenshot 2020-11-21 at 15.00.35.png

 

Thanks 

Sasha 

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Re: I was added to a shared account, which when I joined merged and deleted all personal files

Dropboxer

It seems that you joined a Dropbox for teams account with a personal one of yours and upon that process that account became a member of the team account, Sasha. 

 

May I ask if you can locate the missing files or folders in the sharing tab of either account or if you can see any sign of them in the events page

 

If you you'd like to swap the email addresses between your accounts, you can use these steps

 

Let me know how you get on. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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