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If I upgrade to a Professional account, can I Rewind over 30 days?

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If I upgrade to a Professional account, can I Rewind over 30 days?

Explorer | Level 3

Hello,

 

Right now I have the free dropbox, if I upgrade to pro in order to have the rewind, it will work in my existing files and I can bring back files like was before 50 days for example?

 

Regards

3 Replies 3
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Re: Rewind

Dropboxer

Hi @Athina, thanks for posting on the Community!

 

I'm sorry to hear about your missing files. Regarding upgrading to a Dropbox Professional plan, the Rewind and restoration features aren't retroactive.

 

This means that you won't be able to recover files that were already deleted outside of 30 days. 

 

I'm sorry to be the bearer of bad news. If there's any additional info you need, please let me know!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Rewind

Explorer | Level 3

Hi Jay,

 

But even if i activate now the pro plan i can bring back at least what was 30 days back??

 

Regards

Highlighted

Re: Rewind

Dropboxer

For Dropbox Rewind, you can upgrade to a Dropbox Plus plan instead of a Dropbox Professional plan.

 

You can still recover deleted files online, even without Dropbox Rewind. Are you not able to recover the files from there?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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