hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good.
but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons, not the thumbnail image... how can i select the right attachment if i cnanot see it?
this also happens when i use windows explorer, and i goto 'dropbox\ (any dropbox folde with images in it)
ive got the dropbox sync on, its not paused... it was worknig fine before i had to reinstall. so i know it can work.
not sure what options need to be edited, but dropbox is worthless like this
Hi @mm-nyc, thanks for posting on the Community!
Is it possible that you're on a paid plan and have Smart Sync enabled? Also this file is local, perhaps the others have a cloud icon, meaning they're online-only.
You'll need to right-click the files or folder and choose Smart Sync > Local.
For files with the green tick, it's possible that Windows needs to open the file first, or index the folder, in order for the thumbnail to appear. Does this issue only occur for files in the Dropbox folder?
Let me know how it goes!
I have now gone through a few posts about this going back well over a year and it would appear that Dropbox have no interst in resolving this!
I am a photographer, so not having thumbnail images or having them disappear is not simply an irritant. It makes the program I am paying for useless. From what I have noticed one way the thumbnails seems to 'vanish' if you drag the file onto say an HTML5 uploader for websites. Or indeed into Photoshop. Or use a Photoshop action to pull that image in. This never used to happen. It seems to be since this 'cloud' sync nonsense was slipped in as the default without any fanfare.
If this is not going to get resolved I will simply have to move everything over to another system and cancel dropbox
If I drag the file onto my desktop, I can see the thumbnail. But I need to see all the thumbnails to edit my photos. The files are showing Smart Sync Local. If I change this to Online Only, and then go back and change it to Local, the thumbnail appears. I can restore the thumbnails by selecting ALL and then going through this process, but it's a bit annoying and a waste of time.
Is there a better solution?
More than happy for you to contact me. The alternative is to consider moving to another platform
I also have this problem. I sell jewellery and need to see the thumbnails to select the right file. I have a Dropbox plus subscription but this makes it fairly useless.
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