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Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

ramblingsu
Explorer | Level 4

I'm having this same issue of thumbnails not showing up. I recently installed Dropbox on a new computer and am having this issue. Please message me directly if you can help as you did others, moderators!

Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

Daphne
Dropboxer
Hey @ramblingsu!

Can you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?

If you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear then?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

ramblingsu
Explorer | Level 4

It happens whether I change to to Local or Online Only.

Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

Daphne
Dropboxer
I see, thanks for confirming @ramblingsu.

Which version of the app do you have installed at the moment?

Also, what OS version is your device running?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

ramblingsu
Explorer | Level 4

119.4.1772

Windows 10

Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

Daphne
Dropboxer
Thanks for that info @ramblingsu!

Does the current sync status show it's "up to date", or "syncing"?

Also, could you just send along a screenshot of the icons that you're seeing for your files at the moment?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

ramblingsu
Explorer | Level 4

Up to date.Screenshot 2021-03-31 082014.png

Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

Daphne
Dropboxer
Awesome, thanks for that @ramblingsu!

I've just sent you an email, so please check your inbox when you have the time and we can go from there. Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

ambenisar
Explorer | Level 4

I'm also having this same issue.

Would it not be helpful to all DropBox users to simply post the solution here, instead of messaging individual users privately????

Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach

Immortaleye
Explorer | Level 4

What would be helpful is for them to finally resolve it. This has been going on for a while now and I am not sure if I will hold off much longer before choosing an alternative.

 

Currently the only offering has been to suggest switching the folder from local to online then back again. Which in may case can mean doing this several times a week, and that is before I fire back up after lockdown and start shooting several times a day. 

Need more support?