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Images downloaded from Dropbox are corrupt

Images downloaded from Dropbox are corrupt

CarneyImages
New member | Level 2

I'm a photographer, and use Dropbox to distribute images to my clients. A graphic designer has been having complications with images that I upload to a shared folder. The images, JPGs, will not load into Adobe InDesign when she downloads them from Dropbox. After troubleshooting with her, Dropbox is the issue. The same exact files that I originally uploaded in Dropbox were uploaded through Google Drive through which she was able to download fine, and then open in Adobe. There is no change in the file other than the source of download. Both Dropbox and Google Drive had the exact same files, but seem to handle them differently.

 

The file shows as either a black box, or a static screen image in InDesign when sourced from Dropbox. It shows as a normal image when sourced from another file sharing service.

Is there a known issue, or work around to fix this in the long term. This will be a deciding factor in my continues use of Dropbox as I work in a high volume market, and need reliability on a daily basis in order to keep up with the amount of work I am handling.

 

Any info is very welcome.

3 Replies 3

Re: Images downloaded from Dropbox are corrupt

Hannah
Dropboxer

Hey @CarneyImages, thanks for reaching out. 

Do the image files in question preview correctly on our website?

And if you download them to your computer, can they be opened (using the native app to open these files, not a third party app) or are you seeing the same issue locally?

Keep me posted!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Images downloaded from Dropbox are corrupt

CarneyImages
New member | Level 2
@hannah

The image thumbnails appear for the user. The files that she downloads from most, but not all of my folders, will not work for her in any programs. Other members of the same shared folder can use the images as the normally would.

Re: Images downloaded from Dropbox are corrupt

Hannah
Dropboxer
Thanks for the update on this.

So, it would seem like there's an issue with this specific user's computer. 

Is this person downloading the files from our website, or are they syncing the files to their computer, using our desktop app?

If she's downloading them from the website, can you ask her to use a different browser or an incognito/private browsing window to download them, to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Hannah Dropboxer
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    CarneyImages New member | Level 2
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