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Images in Paper Dropbox files can't be opened from mobile devices. What can I do?

Images in Paper Dropbox files can't be opened from mobile devices. What can I do?

shopforyourblog
New member | Level 2

Images in Paper Dropbox files can't be opened from mobile devices. What can I do?

this is what they look like when you open a file from your phone:

IMG_9E598F5CDABC-1.jpeg

2 Replies 2

Re: Images in Paper Dropbox files can't be opened from mobile devices. What can I do?

Walter
Dropboxer
Hey @shopforyourblog; welcome to our Community!

Could you please let me know if you tried clearing the app's cache to see if that improves matters?

If it doesn't though, could you clarify if you can see those embedded photos in your Paper docs when you access them through a web browser?

Also, does it happen for all of your Paper docs and files you inserted there or just this one?

Any additional information will be much appreciated! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Images in Paper Dropbox files can't be opened from mobile devices. What can I do?

shopforyourblog
New member | Level 2

Hi! Thank you for your interest!

 

I and the people who are trying to open a file from a mobile phone are new Dropbox users. Our baskets are empty.

Yes, this applies to all Paper Dropbox files.

Yes, when you open the file in your computer's browser, all the photos are loaded.

 

I just downloaded the Dropbox Paper mobile app , and the pictures opened in it

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