Incorrect Timestamp shown to uploaded files

[SusanR]

I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.

[SusanR]

I worked with Office yesterday and there aren't any issues on their end. It's only when I use Excel online in Dropbox. My Excel files themselves in Office have the correct times.

[SusanR]

My timestamp issue in Dropbox isn't only Office 365. I uploaded some files yesterday unrelated to Office and those showed the times as 7 hours in the past.

[apraetor]

Can you please briefly describe the steps you took which produced the issue? Also, are you using the Dropbox client or web interface? And what operating system/device?

[SusanR]

I'm using Windows 8.1. I uploaded Excel files into Dropbox and they are now displaying incorrect times these files were modified. There hasn't been a problem until 5 days ago and I can't get it resolved.

[Rich]

You haven't described the process you're using. Are you placing the files in your local Dropbox folder and allowing the Dropbox client to sync them, are you using the Dropbox website to upload them? The more information you can provide about the process, the easier it will be to help you troubleshoot.

[Kevin M.33]

This isn't happening for me anymore, but when it was happening for me:

• Noted the date/time of an Excel file in the Dropbox web interface
• In the Dropbox web interface, click on file to view, then click on "Open" button to open the file in Excel online
• change a couple of cells
• Click "Save and Exit to Dropbox" in Excel Online
• Note that the file time in now 7 hours off of my current date/time (which was the exact offset of my timezone from GMT).
• Note that the same file time (7 hours off) was reflected in the synced copy on my desktop.
• Open the synced file from my desktop.  Changed a few cells.  Saved.
• Noted the synced copy file time was now "correct".
• Noted that the file time on the Dropbox web interface was also "correct".

I think this was corrected when the Dropbox web interface changed.

[SusanR]

I don't know how to explain this any better. I "Open" a file using Excel online that has for the past 6 weeks been edited and modified, from my Dropbox folders; work on it awhile, save my changes, and the file almost immediately dipslays the time 7 hours off. This was not happening until 5 days ago. I have not changed any settings or anything else, so you tell me. 

[SusanR]

Thank you Kevin. I'm going to try again. It still showed the time 7 hours off when I tried a few minutes ago but I will try again. I'm glad you got it resolved.

[Johnsonlimkl]

Hi.....i upload direct into dropbox websites. All the while is working perfectly, the error only started last friday. Even i tried to clear all browsing history/cookies, change log in password, removed the files and start upload new files. It still same error.

[SusanR]

Same problem here, and mine started Friday also, or maybe Thursday evening. Let me know if you get this resolved, and how please. I am not getting much help on here, and being asked questions to my questions that I can't answer for lack of understanding talking in codes. 🙂