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Instagram embedded links aren't working and the example

Instagram embedded links aren't working and the example

3lly3ll3
Explorer | Level 4

Hi my dropbox won't show me what the images for Instagram embedded links look like. Does anyone know how to fix it?

 

3lly3ll3_0-1621804848659.png

This is where the embedded post should be. But it just won't show up. The previews for Instagram posts won't work either. But every other application works e.g YouTube. 

 

Any help would be great thanks.

10 Replies 10

Re: Instagram embedded links aren't working and the example

Hannah
Dropboxer
Hey @3lly3ll3, thanks for your post!

Is your Instagram account a public one? If not, it could be a reason why the previews aren't showing.

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Instagram embedded links aren't working and the example

3lly3ll3
Explorer | Level 4

I tried to make my instagram account public but it still did the same thing.

Re: Instagram embedded links aren't working and the example

Jay
Dropboxer
Hi @3lly3ll3, do you get the same behavior when viewing the Paper document via another browser?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Instagram embedded links aren't working and the example

creatorzim
Explorer | Level 3

I've been having the same issue with instagram links...ever since it changed from just copy and paste to the add media button menu on the bottom of the screen.

Screen Shot 2021-10-15 at 9.42.48 PM.png

Screen Shot 2021-10-15 at 9.43.11 PM.png

Re: Instagram embedded links aren't working and the example

Megan
Dropboxer
Hey @creatorzim, I hope you're doing well! 

Have you tried the troubleshooting steps my colleagues have previously suggested under this thread? 

Let me know, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Instagram embedded links aren't working and the example

creatorzim
Explorer | Level 3

yes i have

Re: Instagram embedded links aren't working and the example

Megan
Dropboxer
Hi @creatorzim!

I reached out to our engineers and they are aware of this change and are also working on a solution.

The reason this happens is because Facebook/API Instagram's connections have changed. 

Resolution to this issue may occur at a later point. However, I do not have a schedule at this time.

I hope this clarifies. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Instagram embedded links aren't working and the example

creatorzim
Explorer | Level 3

when this get s resolved can you let me know please?

Re: Instagram embedded links aren't working and the example

tarik348
New member | Level 2

Hello - is this going to be resolved any time soon? I feel like there are hardly any developments or support available for Paper - what's the point in still using it? It seems like a less capable product than a basic Google doc!

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    Dora4 New member | Level 2
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