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Internal Server Error (status code 500)

Internal Server Error (status code 500)

Smapppp
Explorer | Level 4
Go to solution

Hi,

I use GoodSync for sync my archive and I have a one folder with four 2 GB files. Very often I received an error "Internal Server Error (status code 500)". As my point of view this is not a very big size of file. How can this problem be solved? Thanks in advance!

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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As the issue is with GoodSync thats something you need to be asking them - from reading the message/error it sounds like an issue in the software with handling large uploads and keeping the connection open and active. 


 


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6 Replies 6

Mark
Super User II
Go to solution

As the issue is with GoodSync thats something you need to be asking them - from reading the message/error it sounds like an issue in the software with handling large uploads and keeping the connection open and active. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Smapppp
Explorer | Level 4
Go to solution

Hi,

I'v received the answer from GoodSync about my issue.

GoodSync says: This error comes from Dropbox server. Dropbox limits or drops long uploads so that their servers won't be overloaded.

If this is correct could you advice how can I solve this problem, please.

Thanks in advance,

Andrew

Megan
Dropbox Staff
Go to solution

Hey @Smapppp, how are you today? 

 

Would you be able to share a screenshot of the error you receive on your end, so we can have visual too?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Smapppp
Explorer | Level 4
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Hi,

Here you are - copy of the log file.

2022-05-05 16:19:32: === User Changed Action from 'COPY_FILE_LTOR' to 'NO_COPY' on item /2022-04-16-18-59_11.02.071.ZBF
2022-05-05 16:19:32: Done.
2022-05-05 16:19:36: == Sync Started by User Command
2022-05-05 16:23:36: Copy New 'K:/medoc/2022-05-03-00-03_11.02.072.ZBF' -> 'dropbox://api.dropbox.com/Medoc/2022-05-03-00-03_11.02.072.ZBF' (2 164 129 634)
- ERROR: Copying file: Server says: Internal Server Error (status code 500)
2022-05-05 16:23:39: == Sync Complete. Time: 00:04:04, Speed: 2.32 MB/s, OK: 0, Errors: 1
2022-05-05 16:23:40:

 

Thanks in advance,

Andrew

Walter
Dropbox Staff
Go to solution

Hey @Smapppp, sorry to jump in here, but I just wanted to mention that we won't be able to help much with this issue as the error seems to be coming from a 3rd party app that uses the Dropbox API points and not directly from Dropbox.

 

For the specific error you're getting, you can read more information here. You could also forward it to GoodSync's devs in case it helps. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Smapppp
Explorer | Level 4
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Thanks you Walter,

I'll forward this message to the GoodSync.

But I already wrote their answer about this issue.

Thanks for your advice!

Best regards,

Andrew

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    Smapppp Explorer | Level 4
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