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Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Malmacdowall
Helpful | Level 6
Go to solution

Issues since latest ios11.0.1 update on IPad. 

Error in excel, word, PowerPoint when “Save as” and selecting a Dropbox file.

Error message is “Cannot Save File.  That file name wont work because it includes invalid characters or it’s too long. Please try a different name. “ 

Have tried saving the file with the file name A but still have same issue. 

Same error is generated when exporting as a PDF to Dropbox. 

 

Had been working fine until recent update of both iOS, Dropbox and office apps. 

No issues creating pdf or saving as different name to other cloud drives and to ipad. 

36 Replies 36

Cjmmaclaw
New member | Level 2
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As of Jan 16 I am still getting the same error message.

Maple
Dropbox Staff
Go to solution
Hi jmc25,

The bug was a server side one and not related to the Dropbox iOS app.

------------------------------
iOS Engineer @ Dropbox

Maple
Dropbox Staff
Go to solution
Hi Cjmmaclaw,

Does your case look exactly like the screenshots that was provided? Microsoft Word app as well? And the error message “Cannot Save File. That file name wont work because it includes invalid characters or it’s too long. Please try a different name. “?

------------------------------
iOS Engineer @ Dropbox

hale081852
Explorer | Level 3
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I am using IOS 11.2.2 and am getting the same error.

Maple
Dropbox Staff
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Hi hale081852,

What is the exact error message you're getting? Can you share a screenshot?

------------------------------
iOS Engineer @ Dropbox

misterDB
New member | Level 2
Go to solution

I have the exact same problem after upgrading to new IOS.

error message:

"can not save file"

office can not save a copy of the file just now. try again later (translated from my local language error msg)

Maple
Dropbox Staff
Go to solution
Hi misterDB,

Can you share some screenshots of the flow that gives the error?

------------------------------
iOS Engineer @ Dropbox

Juliemelbourn1
New member | Level 2
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I’m still having problems amending and saving word docs in my Drop Box on my phone. If the problem has been fixed is there something I need to do now? Thank you

Opedrosa
New member | Level 2
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This happens if I create a new file and try to save it to Dropbox.This happens if I create a new file and try to save it to Dropbox. I have a similar problem when I try to save a Word or Excel file into Dropbox. 

 

 

 

 

 

 

 

This happens if I open a file from an email and try to save it. It creates the file but I get the yellow message and later cant open it again.This happens if I open a file from an email and try to save it. It creates the file but I get the yellow message and later cant open it again.

MD17
Explorer | Level 3
Go to solution

Hi, I'm having the same problem described. Have anyone find a solution? Thank you in advance!

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