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Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Dropboxer
Hey @MD17, welcome to our community! 

The latest word on this issue is that our team is investigating with the Microsoft folks. I suggest that you log a support ticket here, so that our team can keep track of your case, and notify you of any updates. 

Cheers! 

Sanchez
Community Moderator @ Dropbox
https:confused face:/dropbox.com/support


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Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

New member | Level 2

I’m also having the same issue when trying to work on Microsoft Word on my iPad, saving to Dropbox. The file will work fine when I use a desktop, but then when I try to open the same file using the Word iPad app, I get a message “can’t upload - something is wrong and changes can’t be upload” and it prompts me to save a copy. I don’t want to save a new copy every time I want to save a file. 

 

Similar to other users, when I try to export from Word as a PDF, the file saves but is 0 bytes. 

 

I submitted a ticket but also wanted to add to this forum.

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Dropboxer
Hey @PriyaKB, welcome to our forum! 

I’m sorry to hear that you’ve been affected by this too, but I’m glad that you posted about it here. Since you have submitted a support ticket, our team will be able to notify you directly when there’s an update on this issue.

Cheers
 

Sanchez
Community Moderator @ Dropbox
https:confused face:/dropbox.com/support


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Still stuck? Ask me a question!
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Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

New member | Level 2

Adding a brief note to say that I’ve been struggling with this same issue since late February. I can rename the file in Dropbox and then “save a copy” with the original name in the same place from Word, but I can’t overwrite the original file from Word and the auto-save/upload does not work. I suspect a permissions issue related to overwriting the file somehow?

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

New member | Level 2

I am having same/similar problem. My error message is in a yellow ribbon/bar across the top of the document: “Can’t upload - Something’s wrong and your changes can’t be uploaded. Save File Copy”

 

I cannot save a file copy even if I change the file name. I get an error message “Cannot Save File”

 

Hoping for a solution SOON. 

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

New member | Level 2

I have also been having this same problem for some time. Affects most of the work I have tried to use my iPad to replace my laptop with -- PowerPoint, Word, Excel. Very frustrating.

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

New member | Level 2
Well I have the latest APP 88.2 (which was only updated this morning) and exactly the same problem occurred today. I opened a Word document received via email. It saved to my Dropbox file OK and I made a couple of edits and then the “Cannot upload file” message occurred so to save my changes I had to save it under a different name.

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Explorer | Level 3

Well, today finally it works ! Hope it will last

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

New member | Level 2

I always used to download to Dropbox - bills I’d been sent accounts etc on my iPad . This no longer works. - Haven’t checked on my iMac - The file that downloads is gibberish.

BUT I can download to the new Files app on my iPad - maybe Apple has done something to make downloading to Dropbox unworkable.

photos from Safari still works okay.

Re: Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Helpful | Level 5

I have done that. I have a dropbox paid account, cannot use another one. 

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