Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

[Malmacdowall]

Issues since latest ios11.0.1 update on IPad. 

Error in excel, word, PowerPoint when “Save as” and selecting a Dropbox file.

Error message is “Cannot Save File.  That file name wont work because it includes invalid characters or it’s too long. Please try a different name. “ 

Have tried saving the file with the file name A but still have same issue. 

Same error is generated when exporting as a PDF to Dropbox. 

Had been working fine until recent update of both iOS, Dropbox and office apps. 

No issues creating pdf or saving as different name to other cloud drives and to ipad. 

[Sanchez]

Hey @MD17, welcome to our community! 

The latest word on this issue is that our team is investigating with the Microsoft folks. I suggest that you log a support ticket here, so that our team can keep track of your case, and notify you of any updates. 

Cheers! 

[PriyaKB]

I’m also having the same issue when trying to work on Microsoft Word on my iPad, saving to Dropbox. The file will work fine when I use a desktop, but then when I try to open the same file using the Word iPad app, I get a message “can’t upload - something is wrong and changes can’t be upload” and it prompts me to save a copy. I don’t want to save a new copy every time I want to save a file. 

Similar to other users, when I try to export from Word as a PDF, the file saves but is 0 bytes. 

I submitted a ticket but also wanted to add to this forum.

[Sanchez]

Hey @PriyaKB, welcome to our forum! 

I’m sorry to hear that you’ve been affected by this too, but I’m glad that you posted about it here. Since you have submitted a support ticket, our team will be able to notify you directly when there’s an update on this issue.

Cheers
 

[vonLein]

Adding a brief note to say that I’ve been struggling with this same issue since late February. I can rename the file in Dropbox and then “save a copy” with the original name in the same place from Word, but I can’t overwrite the original file from Word and the auto-save/upload does not work. I suspect a permissions issue related to overwriting the file somehow?

[MiamiTerri]

I am having same/similar problem. My error message is in a yellow ribbon/bar across the top of the document: “Can’t upload - Something’s wrong and your changes can’t be uploaded. Save File Copy”

I cannot save a file copy even if I change the file name. I get an error message “Cannot Save File”

Hoping for a solution SOON. 

[Hforbis]

I have also been having this same problem for some time. Affects most of the work I have tried to use my iPad to replace my laptop with -- PowerPoint, Word, Excel. Very frustrating.

[ShepNeil56]

Well I have the latest APP 88.2 (which was only updated this morning) and exactly the same problem occurred today. I opened a Word document received via email. It saved to my Dropbox file OK and I made a couple of edits and then the “Cannot upload file” message occurred so to save my changes I had to save it under a different name.

[MD17]

Well, today finally it works ! Hope it will last

[Me8742]

I always used to download to Dropbox - bills I’d been sent accounts etc on my iPad . This no longer works. - Haven’t checked on my iMac - The file that downloads is gibberish.

BUT I can download to the new Files app on my iPad - maybe Apple has done something to make downloading to Dropbox unworkable.

photos from Safari still works okay.

[GloriP]

I have done that. I have a dropbox paid account, cannot use another one.