My wife wanted a dropbox acct for herself. We use the same computer. I have a current basic acct, and I successfully started another basic account under her email. I understand that we must logoff/logon to access the basic accounts.
The problem is that my original dropbox folder is shown on my computer and works fine, but when she logged into her new acct, she can see the new files that were added in the app, but we don't know where they are on the computer? There is only one dropbox folder visible and it is the original one. Is this normal for multiple basic accounts?
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I'm not sure what you mean "virtual account". It's the same account like your, nothing more or less. Just, in one local context only one non-business account could have local folder, that's it!
Hi @maarkr, thanks for joining the Community!
Is it possible that there are two Dropbox folders on the computer, one called Dropbox (Old), which would be from the original account?
Try to locate the location of the folder using these steps.
Let me know how it goes!
Where did they login? Was it the Dropbox desktop application, the website, or some other version of the app?
Could you forward a screenshot showing where she signed in?
... I understand that we must logoff/logon to access the basic accounts.
The problem is that my original dropbox folder is shown on my computer and works fine, but when she logged into her new acct, she can see the new files that were added in the app, but we don't know where they are on the computer? ...
To be able access Dropbox folder to another not business account, you have to login in another local account, not only to another Dropbox account! Did you do that? Once your wife gets logged in another local account, she can login Dropbox using her credentials and a new Dropbox folder will bring up in a independent private space. Your Dropbox folder will stay in the your, already existing, private space.
If you don't do that, then, as @Jay mentioned, new Dropbox login will replace your current Dropbox folder and the existing one will be renamed to something like "Dropbox (Old)".
Hope this adds a clarity.
So I open dropbox.com and my usual account is loaded. I I select my logo and 'sign out'. I log into it using my wifes new information and this is the screen. You can see that I copied two files there by dragging in from my dropbox folder in explorer. I can create new folders on this screen but they are folders in dropbox that do not appear in explorer.
you have to login in another local account, not only to another Dropbox account!
do you mean that she must log on to a separate windows login? we haven't set that up casue she only uses my windows for a few things like GMail.
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