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Re: Some Word Documents wont open!

Re: Some Word Documents wont open!

Rich
Super User II
What's the error message that you're getting?

Re: Some Word Documents wont open!

Mark
Super User II
Can you post exact software version numbers?

 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Some Word Documents wont open!

Chris_Williams
Explorer | Level 3

No Error, just has the loading icon. Just keeps spinning. I can open PDF files no problem.

Re: Some Word Documents wont open!

Chris_Williams
Explorer | Level 3

IOS Version 11.2.5

Android Version Oreo 8.1

Drop Box App IOS 82.2

Drop Box App Android 82.2.2

Re: Some Word Documents wont open!

dbeato
Super User
Are you using the Microsofr Word Application from The appstore or preview?

Re: Some Word Documents wont open!

Chris_Williams
Explorer | Level 3

Using Word application, which is also on most recent version.

IOS Word = 2.10

Android word = January 17, 2018 (most recent update released for android)

 

Re: iPad Pro upload failed from Microsoft word

Admacdonald
New member | Level 2

Hi, am checking to see if there's any resolution on this issue...

Re: iPad Pro upload failed from Microsoft word

Frank_S
Dropboxer

Hi all,

 

As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:

 

https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink

 

To unlink a Dropbox account from an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. From the list of places, tap and hold Dropbox.
  4. Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.

To re-link a Dropbox account to an Office Mobile app:

  1. Open the Office Mobile app.
  2. Tap the folder icon.
  3. Tap Add a place.
  4. Tap Dropbox.
  5. Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.

 

Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!

 

Frank

 

View solution in original post

Re: Trouble updating Excel files from Android

SandersKev
Explorer | Level 3
My appologies for the late answer here. I have just downloaded the latest update to Excel as it appeared in the playstore and at a first glance, the problems appear to have gone away. Now let's hope they do indeed stay away

Re: Trouble updating Excel files from Android

KitchenMagic
Explorer | Level 4
Sanders, were you having the same issue on Android and an update in the playstore fixed it?

The last update on the appstore of iOS was 2 weeks ago, hoping a fix turns out soon!
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