Thanks for your prompt reply
Since this problem has been going on for a little while, ( i would say 2 weeks, perhaps more), I am not entirely sure what might have changed in terms of updates. All my apps (including dropbox) are up to date, I use the microsoft excel editor which was, according to the google play store, last updated january 17th, so that could potentially be a thing. The latest android update was relatively recent but I cannot quite remember when.
I just updated another excel file on my phone, that one saved perfectly.
I then went back to the problem file and it somehow also suddenly saved. I then attempted to alter some things in the problem file again but now the problem is occurring again and it will not save saying "there was a problem uploading this file. Last uploaded 5 minutes ago".
It feels as if the file would still be open somewhere, somehow and thus unable to be updated, however I went through the process that made it suddenly work 5 minutes ago, without any luck. Manually closing and force-stopping the excel app from the app settings page also did not have an effect.
So for about the last week, my Excel and Word apps on my iPad no longer let me download and edit my Dropbox files. Excel says it cannot download my file and that it is unable to connect to the server. Word says it can't find the file and that it's moved location since the last time I opened it. The only thing I did, which doesn't even make sense, is move my Dropbox icon to a different screen. I have had no problems until this and I'm just very confused. Word also says that the last downloaded time for a file was in 2040 after I try opening it. So that's fun.
All of my apps are up to date, but my iOS is only 9.3.5. I've had this thing forever, and that's the last iOS I'll be able to get. I'm not that tech savvy, so please bear with me, but I look forward to some help! Thanks!
When attempting to open older files in drop box on the mobile app the word documents do not open.
All our users are having this issue.
Everyone on our team has the most recnet IOS version/Android and Dropbox updated.
Yet all files older then 2017 we can not open.
We need to be able to access this infromation on the go!
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