Delete, edit, and organize
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Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any changes would be automatically saved with no error messages and synced to all devices.
Now I am getting error messages about "changes made by other user, your file can't be saved" or "can't upload file" sometimes AFTER I've done a stack of work in that file, so all those edits are lost. Or the file will open "read only" !
It seems I have to save a new version with a new name every time I open a file on my phone before I can be sure it will do edits without some drama or other.
Dropbox folder on my computer is working perfectly.
This is driving me insane as I do this work every day, and had no issue til now.
Any ideas?
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No Error, just has the loading icon. Just keeps spinning. I can open PDF files no problem.
IOS Version 11.2.5
Android Version Oreo 8.1
Drop Box App IOS 82.2
Drop Box App Android 82.2.2
Using Word application, which is also on most recent version.
IOS Word = 2.10
Android word = January 17, 2018 (most recent update released for android)
Hi, am checking to see if there's any resolution on this issue...
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
To re-link a Dropbox account to an Office Mobile app:
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
Hi there!
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