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Issues editing Word documents with Dropbox

Issues editing Word documents with Dropbox

megx
New member | Level 2
Go to solution

Hi 

I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app

 

This has always worked like a dream, any changes would be automatically saved with no error messages and synced to all devices.

 

Now I am getting error messages about "changes made by other user, your file can't be saved"  or "can't upload file" sometimes AFTER I've done a stack of work in that file, so all those edits are lost.  Or the file will open "read only" !

 

It seems I have to save a new version with a new name every time I open a file on my phone before I can be sure it will do edits without some drama or other.

 

Dropbox folder on my computer is working perfectly.

 

This is driving me insane as  I do this work every day, and had no issue til now. 

 

Any ideas?

64 Replies 64

bwoj
New member | Level 2
Go to solution

I updated both Word and Dropbox apps and the problem went away.

MickeNy
Explorer | Level 4
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I have been struggling with this problem since early 2018 where Word for iPad give me an error message in the middle of editing a document stored on Dropbox. "Can't upload - Something's wrong and your changes can't be uploaded."

 

The document is originally created on my Word for iPad. The latest occurence was a couple of day ago when I first created a copy of my document and the continued editing the copy. After a few edits the error appears. The walk-around is to save the document on iPad and edit it there and then later move it to dropbox. But that's not a long-term way to work, is it!

 

The environment I work with is:

iPad 4 running iOS 10.3.3 (which is the highest supported one)

Word for iPad - the free version which automatically is updated now on 2.11.1

Dropbox - the basic level also automatically updated and now on 86.2.2

 

If screenshots help let me know and I provide them and any other information needed.

I have the original document available and it has no secrets in it and I can gladly share it should that be required. The text is in Finnish so it may be hard to understand, but that is surely not the purpose.

 

 

 

megx
New member | Level 2
Go to solution
I ditched MICROSOFT OFFICE app and use WPS app to edit all my dropbox docs on phone and tablet it's the best i love it!!

MickeNy
Explorer | Level 4
Go to solution

Thank's for your suggestion. I had a look at it and find that my iPad 4 with iOS 10.3.3 is not supported on it (anymore).

GloriP
Helpful | Level 5
Go to solution

Yes, I have done it all, and still messed uo

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Top contributors to this post

  • User avatar
    GloriP Helpful | Level 5
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    MickeNy Explorer | Level 4
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    megx New member | Level 2
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    bwoj New member | Level 2
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