Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start uploading them. Now, it just reads “Starting camera uploads….Looking for photos” but nothing ever happens. I’ve tried closing/re-opening the app, deleting the app/re-installing, updating my IOS, deleting other photo cloud apps (Google Photos), and even upgrading to Dropbox Plus. None of these attempts have help solve my problem. Does anyone have any advice?
Hi,
It could be that your phone has no space to run the Dropbox app. Maybe the app needs an update. Or there have been too many photos that the app can't run. Or there are too many things running on your phone simultaneously that the app can't run properly.
I’m having this trouble too. I have been doing camera uploads from my iPad Air (Mk 1) with no problems for several years. Now the app says "scanning library" and "backing up" but nothing is ever added to Dropbox. The most recent photo uploaded was 24 May 2021. There are 61 photos on the iPad which would normally be uploaded. I have updated the app but the iPad is not compatible with Apple's latest OS.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am having the exact same issue on an iPhone 12 Pro (and NO.... I have PLENTY of space left on the iPhone, DropBox and the PC I link to). I need to have this fixed ASAP!! If DropBox does not have a fix the need to find one!!
Hi all,
Since a few weeks or months I have some strange issues with the camera upload on my iPhone.
I have several new Fotos and videos in my phones gallery but the dropbox app is always showing "Running camera uploads, Scanning your photo library..." without any progress.
The only workaround that fixes the issue for the moment ist to log off from my Dropbox account in the app and login again. After reactivating camera upload it works fine as long as I do not switch to another app.I already considered that the battery must be full or charging and I activated/deactivated WIFI/mobile data. Also I activated "use cell data to back up".
Is anyone aware of a similar issue?
My setup:
iPhone X with iOS 14.6
Latest Dropbox App 242.2.2
Located in Germany (don't know if this may affect)
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!