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Issues with downloading a big file

Issues with downloading a big file

MARIADEL MAR
New member | Level 2

HELLO, I NEED SOME HELP. I´M TRYING TO DOWNLOAD A 45 GB VIDEO, AND I CAN´T. WHEN I DOWNLOAD IT, IT SIZE IS ABOUT 30GB SO I CAN´T OPEN IT. 

 

WHAT CAN I DO? 

THANKS

1 Reply 1

Re: DOWNLOAD BIG FILE

Lusil
Dropboxer
Hi there @MARIADEL MAR, I'd be happy to help look into this with you.

Do you get the same issue when you download the file from another browser?

You also mention that you are having trouble opening it - are you getting any error messages?

If you are, send me a screenshot to have a better visual of it. 

Let me know and we'll take it from there. Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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