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KMZ Files Download but are Empty

Explorer | Level 3

I am experiencing problems with files I uploaded into my dropbox last week. I uploaded several KMZ files to dropbox and then deleted the files from my local device (apple iphone). When I log into dropbox on my computer (Dell Inspirion 11 3000 series) I can see all the files I uploaded.  I can also see these same files in windows explorer and the files sizes range from 19,343 to 160,276 KB. I can successfully download the files but have tried several different ways to view them with no success.

First, when I open the KMZ files in Google Earth, Google Earth opens without giving an error message but also without displaying the KMZ document in either the table of contents or in the map display.

Second, I tried to use ArcMap to import the file and the program told me “Error 000401: No features were found for processing”

Third, I changed the file extension from KMZ to KML in windows explorer. I followed the two previous steps and got the same results as the initial tries with the KMZ.

I have previously done this (upload KMZ files from my phone to dropbox and then download them from my Dell computer and viewed them in Google Earth \ imported into Arcmap) multiple times without any issue. Why is it suddenly not working? This is valuable information to me and I appreciate help recovering these files.

1 Reply 1

Re: KMZ Files Download but are Empty

Hey there ,
As Dropbox will sync the file as it is uploaded originally and wouldn’t edit or alter the files, I’m not sure there is much I can suggest here. 
Since you mentioned that the files in your file explorer show that the files have data and are not showing 0 KB, then perhaps there was an issue with the original file that was uploaded? Otherwise, have you ensured that you have the most recent updated versions of the programs used to open the files? 
Regarding the error message that you received from ArcMap, I did a little digging and found this article which may be of some help in figuring out what caused this issue or to help work around it from Esri Support (the developer of the software).
I hope this helps at least to some extent, let me know what you find - Cheers!

Community Moderator @ Dropbox

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