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Keynote will not upload onto Dropbox Online?

Explorer | Level 3

It keeps saying error and will not upload my keynote document - this has never happened before. I even tried putting it into a folder and then zip-ing it and it is still being refunded? 

Also - while I am here - despite upgrading to Premier, only to ensure that Dropbox does not store all the files on my mac and take up all my space, it is still doing it. Why is this? Despite saying only store online and not on desktop.

Thank you.

1 Accepted Solution

Accepted Solutions
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Re: Keynote will not upload onto Dropbox Online?

Dropboxer
Dropboxer
Hey there (@GridArt), sorry to hear about the issue you’re currently facing; I’m here to help you on that as much as I can & I hope my message finds you well today! 
 
Initially, I’d appreciate it if you could include a step-by-step description of what led you to this error, as well as a screenshot of the last screen you’re seeing when you’re facing this discrepancy (omitting personal info) uploading your Keynote files, so as to better determine what's happening.
 
From there, it’s my understanding that you’ve now upgraded to our Professional plan & you’re concerned because of the space your files take up locally on your Mac, is that right? 
 
In order to determine whether your online-only files do take up your hard disk space, please let me know of what you’re seeing in the Get Info” window of the content that seems to be troubling you in your next message here, so as to further advise.
 
Once I have this info, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message on this discussion. Wishing you a wonderful week ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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View solution in original post

1 Reply 1
Highlighted

Re: Keynote will not upload onto Dropbox Online?

Dropboxer
Dropboxer
Hey there (@GridArt), sorry to hear about the issue you’re currently facing; I’m here to help you on that as much as I can & I hope my message finds you well today! 
 
Initially, I’d appreciate it if you could include a step-by-step description of what led you to this error, as well as a screenshot of the last screen you’re seeing when you’re facing this discrepancy (omitting personal info) uploading your Keynote files, so as to better determine what's happening.
 
From there, it’s my understanding that you’ve now upgraded to our Professional plan & you’re concerned because of the space your files take up locally on your Mac, is that right? 
 
In order to determine whether your online-only files do take up your hard disk space, please let me know of what you’re seeing in the Get Info” window of the content that seems to be troubling you in your next message here, so as to further advise.
 
Once I have this info, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message on this discussion. Wishing you a wonderful week ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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