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Lucas metayer
Explorer | Level 3

My dad got a business Dropbox and he want to share a file with me but i have a personnal Dropbox.
When i click the invit link in the mail it says to contact assistance.
Could you help me ?

4 Replies 4

Re: Link

Hannah
Dropboxer
Hey @Lucas metayer, thanks for reaching out!

Can you please send me a screenshot of the error message you're getting, so I can check it out?

Thank you!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Link

Lucas metayer
Explorer | Level 3
Hello Hannah,
How do i send you a screenshot ?
The message Say in french :
"Erreur d authorisation
Vous n êtes pas autorisé à effectuer cette action. Contactez l assistance pour en savoir plus."
Thanks for helping me

Re: Link

Lucas metayer
Explorer | Level 3
Hello Hannah,

Could you help me please ?

Re: Link

Hannah
Dropboxer
Hey Lucas, thanks for nudging me on this and thanks for the update. 

This error message sounds a bit generic. Do you have a free Dropbox account? If the folder is larger than your remaining free space, you won't be able to add it to your account.

Also, could it be that you're opening the invitation link while logged in to the wrong Dropbox account? 

Let me know what you find!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Hannah Dropboxer
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    Lucas metayer Explorer | Level 3
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