Locked folder that can't be removed?

[enjayare]

Hello Forum members,

I have a folder that was sent to me by a client a couple of years ago that I can't remove from my Dropbox. The folder has a grey padlock on the bottom left corner and also an X in a red circle on the bottom right corner - see screen shot. I am using a Mac with OS Mojave 10.14.6

Can anyone advise how to remove this folder as I dont have authority to unlock it.

[Здравко · Accepted solution]

@enjayare, may be something else have happened. Probably immutable flag have been set. If so, you can trow it out using: "sudo chflags nouchg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" and/or "sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee". Try it, just to be sure.

Finally give the result from "ls -lO /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" or just take a look on get info window to check is "Locked" is still checked.

[enjayare]

Thank you I will try all these tomorrow and let you know what happens.

[enjayare]

The Folder is in the Bin!!!

Thank you so much everyone for your on going help, it was "sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" that unlocked the folder.

Cheers Nick. 

[Willem Groenewald]

I have recently loaded my Personal Account on a Business Account and due to a locked file on my Dropbox-folder on my Macbook the Dorpbox-app can no longer sync.

On Finder it says I have no permission to delete the locked folder and I cannot unlock the folder. What to do?

[Lusil]

Hi @Willem Groenewald, thanks for nudging us on this thread. 

Since you mention that you're unable to delete a folder from your account, could you send me a screenshot (without any personal info) of the notification that you get when you try to remove it?

Keep me posted - thanks!

[Willem Groenewald]

Hi Lusil, please send me your email address so that I can send you the screenshots of the locked file.

I will need to take a decision soon whether to continue with Dropbox or not. My folders are not syncing and it seems as if no-one has an answer to resolve the lock-file issue that prevents syncing.

Regards, Willem

[enjayare]

Hello Willem, this is what worked for me last year, just substitute "Tender 160 Brook St Coogee" with your file name accordingly.

"sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" that unlocked the folder.

[Willem Groenewald]

Thank you for the assitance!

Please guide me where to incert the new file name on Finder? I am working on macOS Mojave Version 10.14.6

[enjayare]

I am not an expert with this sorry but I think you need to go to applications, then utilities, then terminal to enter the filename etc.

[Willem Groenewald]

Hi, the following worked for me:

Typing " sudo rm -r " in the Terminal and thereafter dragging the folder from the Finder into the Terminal to get the path - worked to delete the locked files and folder.

Thank you!