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Logging in To Save a File from a Link

Logging in To Save a File from a Link

DracoBroadcastSupport
New member | Level 2

A customer sent me a Dropbox link to a video file.  The link works fine, and the video is viewable with no problems.  At the bottom of the screen is a message saying, "Keep it save in Dropbox.  Quickly find it from any device by saving it to your own Dropbox folder."

 

However, when I try to sign in, although I can put in my user name and password, when I click on the "Sign in" button, it grays out the "Sign in" button, but otherwise it does absolutely nothing.  It just sits there.

 

Any ideas on how I can save this file?

1 Accepted Solution

Accepted Solutions

Re: Logging in To Save a File from a Link

DracoBroadcastSupport
New member | Level 2

I ended up just downloading to my computer.  I can access my Dropbox through my Windows Explorer window, and I'll move them that way.  But thank you for the information.

View solution in original post

3 Replies 3

Re: Logging in To Save a File from a Link

Jay
Dropboxer

Hi @DracoBroadcastSupport, thanks for messaging today!

 

It sounds like your browser might not be showing the appropriate captcha to login to the page, if the icon greys out without any pop up afterwards.

 

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Logging in To Save a File from a Link

DracoBroadcastSupport
New member | Level 2

I ended up just downloading to my computer.  I can access my Dropbox through my Windows Explorer window, and I'll move them that way.  But thank you for the information.

View solution in original post

Re: Logging in To Save a File from a Link

Jay
Dropboxer

No worries, let me know if you have any further questions.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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