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Loss of Personal Folder

Loss of Personal Folder

APYW
Explorer | Level 3

I suddenly lost one of my data folder from my Dropbox in an evening. On the following morning I reported the case to Dropbox Support Team but the Support Team respond that I should discuss with the person who I shared the concerned folder with to regain my access.

This indicates that Dropbox Support Team has found the folder which I own but ask me to ask me to ask the person who stole my folder to regain access of my folder? I do not think that I know this person who share the folder with me but I am sure that this person is not a member of my team. I join Dropbox with a business subscription and there are only three members in the team (including myself). Can anyone advise me on how can I prove that the folder belong to me? Or how can I escalate the issue with Dropbox management? 

8 Replies 8

Re: Loss of Personal Folder

APYW
Explorer | Level 3

This folder is called "AW Personal Files" which contains many of my personal and my family members' information including passport copies, birth certificates, bank statements and many other details of my life... AW stands for Alex Wong. This is indeed a clear act to steal my and/or my family members' personal identities - a clear criminal act to gain access to my personal files. However how can Dropbox help me to prove the files belong to me? Lastly how could the person took my access away from me for not being a member of my team? I have reported this to the Hong Kong Police already but I am not sure whether I should report to the authority which govern the business registration of Dropbox? The management of Dropbox should be responsible for this kind of criminal activities to happen to their business customer who trusted them so far. I have asked Dropbox to roll me back to the file status before the incident as I am the "owner" of all the files but I was ignored by Dropbox.

Re: Loss of Personal Folder

Mark
Super User II

Hi @APYW 

 

The folder is a shared folder and if its been removed from your account then its never been 'owned' by you - it is somebody elses that you just had access to. Unfortunately the ONLY way to recover access is via them regardless of what the folder holds. 

 

If you are owner you can do it yourself at https://www.dropbox.com/share/folders


 


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Re: Loss of Personal Folder

APYW
Explorer | Level 3

@Mark obviously I do not own the folder any more. Someone got into Dropbox and changed my personal folder (it was not a shared folder but a private one) into shared folder and then took my access away from me. The Dropbox system has been hacked and I was left behind as if I am stupid.... The Dropbox Customer Service is so useless and wanted to close the ticket as well. I guess that the process can not be escalated? 

Re: Loss of Personal Folder

SnailsPQ
New member | Level 2

I was on my way to pay for 3 TB and i've noticed half the files where missing?!! so im just gonna go and pay for a cloud space from microsoft!! this is bad guys!!

Re: Loss of Personal Folder

SnailsPQ
New member | Level 2

im serious how can i trust you guys to offer reliable could storage and we cant even contact you guys about nothing exept here!! come on now! 

Re: Loss of Personal Folder

APYW
Explorer | Level 3

@SnailsPQ so sorry to hear that, have you lost ownership of your file as well? If you still have ownership then you can use the REWIND function. My case is a hack and I need to inform Dropbox that it is Dropbox's responsibility as well. 

Re: Loss of Personal Folder

APYW
Explorer | Level 3

@SnailsPQ Hi I am the victim and this is the wrong spot to get to the Customer Service - logon Dropbox and click on the Contact support tag.

Re: Loss of Personal Folder

Jay
Dropboxer
Hi @APYW, as this is related to account security, only the support team can investigate this matter further on your behalf.

I'd recommend continuing with the support ticket for their further assistance

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Jay Dropboxer
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    APYW Explorer | Level 3
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    SnailsPQ New member | Level 2
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